Frequently Asked Questions

Are housekeeping services provided during our stay?

Spend every moment relaxing while we take care of the housekeeping. Our staffing hours are flexible and can accomodate your needs while ensuring your uninterrupted privacy.

Is transportation from the airport included?

Of course! We provide free transportation from Liberia Airport (LIR) for up to 12 people, each way after 5 nights of stay.

What amenities are included in the rental?

This luxury rental includes:

  • Free transportation from Liberia Airport (LIR) for up to 12 people, each way after 5 nights of stay.
  • Free Costa Rican breakfast at the house.
  • Cooking service
  • Daily housekeeping
  • Welcome gift
  • 24/7 concierge service for tours, transportation, restaurants
  • Scenic views
  • Outdoor shower
  • Washer and dryer
  • Family friendly: pack ’n play/travel crib and folding or convertible high chair are available upon request
  • Air conditioning
  • 24/7 security
  • Wifi
  • Kitchen
  • Dishwasher
  • Propane barbeque
  • Private patio or balcony, private backyard – Fully fenced
  • Free parking on premises
  • Private pool
  • Long-term stays allowed

Are cooking services available, and if so, what are the options?

The following cooking services are available:

  • Free Costa Rican breakfast at the house. This is included for all guests!
  • Cooking service: Just provide the groceries (or have our concierge purchase them for you) and our staff is available to cook all of your meals for an additional fee.

What activities or excursions are available in the area?

Visit our attractions page to read more about what to do at Casa Pinilla.

Is the property suitable for children? Are there any age restrictions?

There is so much for children to enjoy on this property – with proper supervision of course, as pools can be dangerous for small children. And since we’re family-friendly, we even keep a high chair and crib available on request.

What is the cancellation policy?

We offer free cancellation for 48 hours! For further details, see below:

Cancellation Within 48 Hours – Full refund if canceled within 48 hours of booking.

Cancellation 1 Week Before – Partial refund: Get back 50% of every night. No refund of the service fee.

Cancellation Day of Check-In – No refund

Is there 24/7 security on the property?

Exterior security cameras on property

Casa Pinilla is in a very safe and secure gated community. But even so, rest assured, as there are exterior security cameras on the property. We have cameras at the main entrance, in the garage, and in the perimeter area which are on 24/7. As an added measure, the community also has regular security patrols throughout the night.

Are there any additional fees or taxes we should be aware of?

Nope!

Can you assist with booking activities or making restaurant reservations?

Absolutely! Our host Ricardo knows the area very well and is always eager to help you discover the beauty and fun in the area.

Is Wi-Fi available, and is there good cell phone reception?

Free Wi-Fi is available for all guests, and cell phone reception is reliable on the premises.

What is the policy on noise and parties?

There are reasonable community bylaws around noise after 10pm and parties. Speak to Ricardo for more details.

What about groceries?

Send Ricardo your grocery list and he will do the shopping for you before you even arrive for a small fee.

Should I rent a vehicle?

For shorter visits, you probably don’t need it. However, it’s a different story if you’re looking to explore, get out in the area for shopping or other needs, or go to restaurants. Cabs and transports are difficult and expensive to get into the gated community. In those circumstances, we recommend renting a vehicle. Ricardo can assist in arranging car rentals with our contacts.

How far is Casa Pinilla from the airport?

LIR is usually around 1h20 away, depending on traffic.

How far is Casa Pinilla from San Jose?

San Jose is about 3h40 away from Casa Pinilla.

Do I have access to the beach club?

We have corporate access to the Hacienda Pinilla Beach Club. Currently, the deal we offer our guests involves a $10 entry fee per person, but each guest gets a $10 credit towards food and drink purchases.

are you ready?

Book your stay on airbnb today

Experience unlimited luxury at Casa Pinilla